Users are aided by performance assistance in obtaining the answers they want at the exact moment they require them. The purpose of this initiative is to boost worker productivity by providing workers with access to resources for self-improvement while they are working.
Because of poor user performance, businesses are unable to meet their goals and see income increases. According to the findings of some studies, employees waste 19.8 percent of their weekly time, which is equal to one day, seeking information that would help them do their tasks more effectively.
During the process of their digital transformation, businesses are rapidly adopting new software applications and technological advancements at an accelerating rate. They have made a significant contribution to raising both the productivity and the efficiency of the workforce. But what happens when employees aren’t acquainted with some complicated parts of a platform or aren’t comfortable using them because they don’t know how to utilize them? What consequences does this have? There is a possibility that these difficulties will have a big impact on enterprises.
Performance support systems are being used in businesses to aid workers in finishing tasks in a more timely manner while simultaneously improving the quality of their work and the amount of output they produce.
Performance Support System Use Cases:
These systems may be used for a variety of purposes and offer several advantages. As you can see, there are four main applications for this technology.
- On-Demand Training for Employees
Organizations can now onboard, upskill, reskill and assist their staff all in the flow of their job thanks to performance support systems.
By using these technologies, companies may improve the working environment for their employees.
Transforming software training into a continuous process: Most of the learning is lost due to the time delay between software training and actual implementation. Performance support systems, on the other hand, allow staff to instantly remember any software procedure they choose to finish. As a result, kids get practical knowledge, and whatever information they forget does not affect their performance. As a result, learning is no longer a one-time event but rather something that occurs regularly.
- On-the-job training and real-time learning:
The 70:20:10 model for learning and development states that 70 percent of an individual’s knowledge is gained via on-the-job experience, 20 percent through peer interactions, and 10 percent through formal educational activities. With the use of performance support technologies, 70% of a learn-by-doing kind of training may be achieved. Users have the freedom to explore and study what they want, whenever they want.
- Be on the lookout for new ways to boost performance and keep your skills sharp:
Identifying the core reasons for employee performance gaps is a key component of performance support solutions. The time an employee spends looking for solutions online, asking for assistance from colleagues, or raising IT support requests is wasted when they can’t remember what they were looking for. They all take a long time to implement and harm staff productivity. The usage of technologies that give ongoing assistance and rapid responses to user inquiries helps boost employee performance by minimizing the time spent researching information and coming to a decision.
- Support for Customers
Frequently, users post support requests to have their questions answered, but they must wait for a response. Customers will be happier, support requests will be fewer, response times will be shorter, and you will save money by not needing to hire additional support staff if you implement a customer self-service model.
Performance support tools may be a lifesaver in this situation, as they’d have all the questions and answers a user could need at their fingertips.
- New User Orientation
The first time a user sees a software program, they have no idea what it does or how it works. In such a scenario, your apps must have access to performance assistance tools.
While working on a program, these features assist new users to learn how to utilize it. At the same time as reading the instructions, users may multitask.
Customers and new users of your product, as well as companies onboarding new workers to their digital stack, may all benefit from this approach. One might make use of this useful information on Performance Support.